Privacy Policy

This Privacy Policy describes how Timberline Architecture ("we," "us," or "our") collects, uses, discloses, and protects personal information when you interact with our website, services, and any other online or offline resources that link to or reference this Privacy Policy (collectively, the "Services"). This Policy is intended to comply with applicable privacy laws in the United States.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

We may collect the following categories of information:

1.1 Information You Provide to Us

• Contact information: name, company name, email address, phone number, mailing address.
• Project information: details about your project needs, site information, design preferences, budget ranges, and any related documentation you choose to share.
• Communication content: information contained in emails, contact forms, phone calls, meetings, or any other communications with us.
• Account information (if applicable): username, password, and related details if we provide client portals or project collaboration platforms.

1.2 Information Collected Automatically When you visit or interact with our website or online Services, we may automatically collect:

• Device and usage information: IP address, browser type and version, operating system, device identifiers, referring URLs, pages viewed, links clicked, access times, and duration of visits.
• Cookies and similar technologies: We may use cookies, web beacons, and similar tools to understand how you use our Services, recognize your browser, and improve performance and user experience.

1.3 Information from Third Parties We may receive information about you from:

• Service providers (e.g., analytics, hosting, marketing, or communication providers).
• Professional partners involved in a project (e.g., engineers, contractors, consultants), where such sharing is necessary for providing our architectural services.
• Publicly available sources, such as professional directories, public records, and your company’s website.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage architectural and related professional services.
• To respond to your inquiries, requests for proposals, and customer support needs.
• To plan, design, and manage projects, including coordination with consultants, contractors, and other stakeholders.
• To communicate with you about our Services, including updates, administrative messages, and changes to our terms or policies.
• To maintain and improve our website, Services, and user experience, including through analytics and troubleshooting.
• To conduct business operations, including billing, accounting, recordkeeping, and internal reporting.
• To send marketing communications about our services, projects, or events, where permitted by law and subject to your choices.
• To comply with applicable laws, regulations, and legal processes, and to protect our rights, property, and safety or that of our clients, partners, and the public.

3. Legal Bases (Where Applicable)

Where required by law, we rely on one or more of the following legal bases to process your personal information:

• Your consent.
• Performance of a contract or steps taken at your request before entering a contract.
• Compliance with a legal obligation.
• Our legitimate interests, such as operating and improving our business and Services, provided these interests are not overridden by your privacy rights.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers We may share information with trusted service providers who perform services on our behalf, such as:

• Website hosting and maintenance.
• Data storage and backup.
• Analytics and usage measurement.
• Email and communication tools.
• Professional advisors (e.g., legal, accounting, insurance). These providers are permitted to use your information only as necessary to provide services to us and are expected to protect it appropriately.

4.2 Project Partners In the context of architectural projects, we may share relevant information with:

• Engineers, consultants, contractors, and subcontractors.
• Developers, property owners, and other project stakeholders. We share only what is reasonably necessary for project planning, design, and execution.

4.3 Business Transfers If we are involved in a merger, acquisition, restructuring, sale of assets, or similar corporate transaction, your information may be transferred as part of that transaction, subject to continued protection consistent with this Policy.

4.4 Legal Requirements and Protection of Rights We may disclose information if required to do so by law or in the good-faith belief that such action is necessary to:

• Comply with applicable law, regulation, legal process, or governmental request.
• Protect the rights, property, or safety of Timberline Architecture, our clients, our partners, or others.
• Detect, prevent, or address fraud, security, or technical issues.

5. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Remember your preferences and settings.
• Understand how you interact with our website.
• Improve functionality and performance.

You may be able to configure your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some features of our website may not function properly.

6. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our Services and complete projects.
• Meet legal, regulatory, or contractual obligations.
• Resolve disputes and enforce our agreements.

When information is no longer needed for these purposes, we will delete, anonymize, or otherwise securely dispose of it, subject to any legal requirements for longer retention.

7. Data Security

We implement reasonable technical, administrative, and physical safeguards designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices and Rights

Depending on applicable law, you may have certain rights regarding your personal information, which may include:

• Access: the right to request access to the personal information we hold about you.
• Correction: the right to request correction of inaccurate or incomplete information.
• Deletion: the right to request deletion of your personal information, subject to legal or contractual obligations.
• Objection or restriction: the right to object to or request restriction of certain processing activities.
• Opt-out of marketing: you can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in those communications or by contacting us.

To exercise any of these rights (where available), please contact us using the contact information provided in the "Contact Us" section below. We may need to verify your identity before processing your request.

9. Children’s Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take steps to delete that information. If you believe that a child under 13 has provided us with personal information, please contact us.

10. Third-Party Websites and Services

Our website and Services may contain links to third-party websites or services that are not controlled or operated by Timberline Architecture. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party websites or services you visit.

11. International Data Transfers

Our Services are primarily intended for individuals and businesses in the United States. If you access our Services from outside the United States, you understand that your information may be processed and stored in the United States or other jurisdictions, where privacy laws may differ from those in your location.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make changes, we will revise the "Last Updated" date at the top of the Policy and, where required by law, provide additional notice.

Your continued use of our Services after any changes become effective signifies your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, you may contact Timberline Architecture by using the contact details provided on our official website or by using any contact methods otherwise communicated to you in the course of our business relationship.